Buying

PAYING:

The prices of all the items listed for sale on Re-define.net are inclusive of taxes. Prices exclude possible transportation costs, bank charges, customs charges when applicable.

You can pay for your items with a credit or debit card, or via cash on delivery. Once the purchase is completed on Re-define.net, your payment is directly received by Re-define.net, and we then distribute the funds to your seller. Re-define.net handles any returns or refunds.

Cash on Delivery:

Upon delivery of the purchased items the buyer is obliged to pay the amount for Cash on Delivery orders. Delivery Services Providers are entitled to refuse delivery of the order in case the buyer does not comply with his/her obligations.

An additional fee for the Cash on Delivery service of € 4.00 is applied.

Bank Transfer payments:

We accept payments through bank transfer for some countries. Please contact our team to learn more. Bank transfer must be received by us for full amount of order, and charges (payment and refund) are responsibility of buyers.

 

DELIVERIES:

During the process of your order, you will be requested to provide certain personal information in order to complete the Transaction:

– Surname, first name and, if applicable, the surname and first name of the person to whom the order is to be delivered, in case it is different.

– The delivery address. Please make sure it is accurate and complete so as to ensure the timely delivery of your order.

-A contact number.

Re-define.net shall ship the order as per the information provided by the buyer via courier services.

In case shipping costs are imposed, these will be borne by the buyer. These costs will vary according to the details of the order (i.e. size, weight, value). Jewellery will be subject to different shipping costs, inclusive of shipping insurance. You will be timely notified of these costs before completing your order.

Your items are expected to ship within 2-7 business days after the completion of your order however, this depends on the nature of your order, i.e. the number of your items, seller’s or buyer’s location etc. Orders that include more than one items may be delivered at different times. In all cases, the buyer will be timely informed.

In the exceptional case where we may be unsuccessful to deliver your order because of a mismatch in description or unavailability of the items by the seller, Re-define will cancel or modify your order and make a refund accordingly if the order has been paid for.

If you do not receive your order within thirty (15) business days after the date of your order, you will be entitled to cancel your order if you wish by sending a relevant request via e-mail. Re-define.net will settle the refund to you within a maximum of fourteen (15) days from receiving your request.

Re-define cannot be held liable for delay in deliveries, in case of custom clearances at destination if the item is being shipped from abroad.

*International buyers may incur different shipping times. Please contact us to learn more.

Custom Duties / Taxes:

The buyer may be requested to cover costs of customs duty upon delivery of the order in case the order is shipped from abroad. This only applies to countries that impose customs duty on imported goods.

 

RETURNS:

Items can be returned within 10 business days of when it was received by you. You may contact our team so that we can help you with the process of returning the item

Items must be returned to us in the same condition as when shipped, not used or damaged with all tags intact.

You will be refunded for the full amount of the value of the items however, any shipping fees or additional charges such as bank charges will not be included. You will receive the refunded amount within 7 business days.

 

AUTHENTICITY:

Re-define.net has a zero-tolerance policy when it comes to replicas. In the exceptional case that you feel you received a replica, please contact our Team requesting a return within 5 days of delivery. Re-define.net pays for return shipping. Our Team will review the item and contact you within 5-7 business days.

You can shop with the confidence that all items listed on Re-define.net have been deemed authentic.

If you discover that the items purchased do not match the description of the product then Re-define.net can negotiate with the seller in order to offer a discount to the buyer or cancel the sale and refund the buyer, if so required.